Silence After Rain, operated by FluffDomain Group LLC, operates this website and online store. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, create an account, contact us, place an order, or otherwise use our services.
Information we may collect
Depending on how you interact with us, we may collect:
- Contact information, such as your name, email address, phone number, billing address, and shipping address;
- Order and transaction information, including products viewed, purchased, returned, exchanged, or cancelled;
- Payment-related information processed through our payment providers;
- Account information, if you create a customer account;
- Communications you send to us, including customer-service requests;
- Device, browser, IP-address, and usage information collected through cookies and similar technologies.
How we use personal information
We may use personal information to:
- Process and fulfill orders, payments, deliveries, returns, exchanges, and refunds;
- Provide customer service and respond to questions;
- Maintain and improve our website, products, and shopping experience;
- Send order, account, service, or promotional communications where permitted by law;
- Help protect the store, customers, and payment process from fraud, misuse, or security threats;
- Comply with legal obligations and enforce our policies.
Shopify and service providers
Our store is powered by Shopify. Shopify and other service providers may process information on our behalf for payment processing, hosting, analytics, customer support, fulfillment, shipping, fraud prevention, and related services. These providers may process information in countries other than your own. Their processing is governed by their own privacy notices and applicable law.
Cookies and similar technologies
We and our service providers may use cookies and similar technologies to operate the website, remember preferences, understand website usage, and support marketing or advertising where permitted. You may be able to control cookies through your browser or device settings. Some store features may not work correctly if cookies are disabled.
Marketing choices
If we send promotional emails, you may unsubscribe by using the unsubscribe link in the message. You may still receive non-promotional communications relating to orders, accounts, security, or customer service.
Your privacy rights
Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of your personal information, and may have rights to opt out of certain marketing or targeted-advertising activities. We may need to verify your identity before completing a request. To exercise an applicable right, contact us using the details below.
Children’s information
Our website is not intended for children, and we do not knowingly collect personal information from children under the age permitted by applicable law.
Data retention and security
We retain information for as long as reasonably necessary to provide services, complete transactions, comply with legal obligations, resolve disputes, and enforce agreements. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date.
Contact
Privacy questions or requests may be sent to:
Email: info@silenceafterrain.com
Phone: 635-274-1012
Mailing address: FluffDomain Group LLC, 1901 W 8th St, Ste B, Los Angeles, CA 90057, United States